Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our moving and man & van services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our moving services, including your name, contact details, collection and delivery addresses, inventory details, access instructions, and payment information. This helps us deliver efficient and coordinated moving services.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality moving services and includes:
- Processing moving service bookings and quotations
- Managing team assignments and scheduling
- Coordinating vehicle routing and logistics
- Processing payments and managing billing
- Communicating arrival times and service updates
- Providing moving confirmations and documentation
We handle your information responsibly, using it solely for your moving service requirements and essential business operations.
3. Address and Access Information
Your collection and delivery addresses, access codes, parking arrangements, and specific location instructions are stored securely and treated as confidential. We maintain these records to ensure efficient service delivery and team coordination.
Location information is accessed only by our operational team and is stored on secure systems with restricted access. We maintain moving records for 2 years to facilitate customer service inquiries, after which they are securely archived.
4. Inventory and Property Details
Details about items being moved, including furniture dimensions, special handling requirements, and property access information are used solely to plan and execute your move effectively. This information helps us allocate appropriate resources and equipment.
Inventory information is stored separately from personal contact details and is accessible only to relevant operational staff for service planning purposes.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal and property information. All client data is stored on encrypted systems with access limited to authorised team members. Physical documents containing address information are securely destroyed after use.
Our moving team follows strict confidentiality agreements regarding client information and property details.
6. Service Coordination and Scheduling
We store your scheduling preferences, time requirements, and specific service instructions to ensure moving services are delivered as agreed. This includes keeping records of agreed time slots, team requirements, and any special arrangements discussed.
Scheduling information is maintained as part of our service delivery and is accessed only by the dispatch and operational teams.
7. Legal Basis for Processing
By using our moving services, you consent to us processing your information as outlined in this policy. This includes processing necessary for service delivery, team coordination, logistics planning, and business administration.
8. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as additional moving crews for large projects, storage facilities for interim storage needs, and payment processors for transaction handling.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never share your address information or moving details without your explicit consent.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and moving data for as long as necessary to fulfil our services and legal obligations. Moving service records are typically maintained for 2 years after your service completion to allow for customer service follow-up, unless you request earlier deletion.
Financial records are retained for 7 years for accounting and tax compliance purposes.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025